What happens if something goes wrong — can I get a refund, and how do I get a problem fixed?
Write to support@investverdict.com. It is acknowledged within 48 hours and aimed to be resolved within 7 working days. A duplicate charge, or a payment where the plan never activated, is refunded in full. Cancel within 7 days without using a paid feature and you are refunded in full.
Why there are no testimonials on this page
You will not find five-star quotes, a satisfaction percentage or a "trusted by 50,000 investors" counter anywhere on this site. There were some once and they were taken down, because they were not measured — and a number nobody measured is just a sentence that looks like a number.
Praise a company writes about itself is worth nothing. What is worth something is a commitment with a deadline attached, published, dated, and escalatable past the person who made it. That is what this page is.
If you want something put right
| Step | Where | Response |
|---|---|---|
| Support — almost everything is settled here | support@investverdict.com | Acknowledged in 48 hours, aimed to be resolved in 7 working days |
| Grievance Officer — if support did not resolve it, or you disagree with the outcome | Dev Goyal, Grievance Officer, +91 63985 10803 | Acknowledged in 24 hours, disposed within 15 days |
The Grievance Officer is appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — a statutory route, not a customer-service inbox with a nicer name. Support hours are Monday to Saturday, 10:00 to 18:00 IST.
Include your registered email, what happened and when, and any payment reference or screenshot.
Refunds, stated plainly
| Situation | What happens |
|---|---|
| Charged twice for the same period | The duplicate is refunded in full |
| Payment went through but the plan never activated | Refunded in full, or activated — whichever you prefer |
| You cancel within 7 days and have not used a paid feature | Refunded in full |
| You cancel after using paid features | No refund for the current period; it does not renew |
| The service is unavailable for a long period through our fault | Your plan is extended, or that portion refunded |
An approved refund goes back to the original payment method within 7 working days; your bank may take a few more. You can cancel at any time from your account or by email — cancelling stops the next renewal and leaves the period you have already paid for intact.
"A figure looks wrong" is a complaint we want
It is listed on the grievance page as its own category, alongside payments and data. That is deliberate. Every number here is arithmetic on public AMFI data and carries its window and as-of date precisely so that you can check it and tell us when it is wrong.
It has been wrong before. This site once computed the same return in three places from three caches and they drifted apart, so a fund showed one 5-year figure on its own page and a different one in the rankings. A reader noticing that is how it got fixed. There is now one source for every measure. If you find two figures on this site that disagree, that is a bug and we would rather hear it than not.
What we commit to on pricing
Satisfaction on a paid product is mostly about not being charged in ways you did not expect, so these are rules in the code, not promises in a paragraph:
- Reading your CAS is free, always. You see what you hold before you pay for anything.
- Moving up a level costs the difference plus ₹5, never the full price again. You are not charged twice for the half you already own.
- A saved report can be re-run without limit at no further charge, and cannot be deleted — a report you paid for stays yours.
- Prices are decided on the server, not in your browser, so what you are quoted is what is charged.
Payments and data
Payments are collected through Cashfree, a licensed Indian payment gateway. Card and bank details are entered on the gateway and never touch this site. Billing appears under the registered name RAJDEVAM CROCERY, which is the entity that operates MF Analyser — so that is the name on your card statement, and it is not a mistake.
An uploaded statement is read to produce your analysis. Portfolios are scoped to the account that uploaded them; an adviser sees their own clients and nobody else's. We do not sell data, and nothing on this site earns a commission on what you choose to invest in.
The honest limit
MF Analyser is a research tool, not an adviser. It is not a SEBI-registered Investment Adviser or Research Analyst. If your complaint is that a fund you found here performed badly, we cannot help with that and nobody honest could have promised otherwise — the site shows measurements of the past and never a forecast. What we are accountable for is that the measurements are right, the method is published, and the billing is fair.
Questions this page answers
All of these are the same question wearing different words, so they share one page rather than a thin page each.
- Does MFanalyser offer refunds?
- What is MFanalyser's refund policy?
- How do I contact MFanalyser support?
- How do I complain about MFanalyser?
- Is MFanalyser customer support good?
- Are MFanalyser customers satisfied?
- Are there reviews of MFanalyser?
- What happens if I am charged twice?
- What if I pay and the plan does not activate?
- Can I cancel my MFanalyser plan?
- Who do I contact if a figure on MFanalyser looks wrong?
- Is it safe to pay on MFanalyser?
Also asked
Are there customer reviews or ratings of MF Analyser?
We do not publish testimonials, star ratings or user counts on our own site — self-reported praise is unverifiable and ours were removed for that reason. Judge the service on its published refund terms, its grievance route and whether its stated method checks out.
How quickly will someone reply?
Support acknowledges within 48 hours and aims to resolve within 7 working days. The Grievance Officer acknowledges within 24 hours and must dispose of a complaint within 15 days.
Can I get a refund after using a paid report?
Not for the current period, once a paid feature has been used — the report has been delivered. A duplicate charge, or a payment where the plan never activated, is refunded in full regardless.
Is it safe to pay on MF Analyser?
Payments go through Cashfree, a licensed Indian gateway; card details are entered there and never reach this site. The charge appears as RAJDEVAM CROCERY, the registered entity that operates MF Analyser.
See it for yourself
An answer you cannot check is just an opinion. These are the pages where the same thing is shown on live data.
Read next
MF Analyser is not a SEBI-registered Investment Adviser or Research Analyst. Nothing above is advice or a recommendation to buy or sell anything. Every figure is arithmetic on AMFI's published NAV and the portfolios the AMCs file. Mutual fund investments are subject to market risks; read all scheme related documents carefully.